General Questions


What is APDsupport.com about?

APDsupport.com makes auditory training available to people who live at a distance from therapy providers or who need to be seen outside business hours. Our mission is to provide more people with convenient access to auditory training in order to understand what they hear more quickly and accurately in order to live a happier, more fulfilling life.

We are not trying to replace in-office therapy.  We believe that in-person therapy remains the best therapy option available. We created APDsupport.com so more people could benefit from therapy and overcome their day-to-day challenges in their home environment.

APDsupport.com stands out because of the affordability, anonymity and convenience it provides.


How can APDsupport.com improve my life?

We have helped people with the following and more.

  • Auditory Processing Disorder
  • Listening
  • Academic Performance
  • Learning
  • Academic Performance
  • Auditory Memory

Can  young children sign up for APDsupport.com?

No. As per the user agreement, APDsupport.com is primarily for those who are 10 years and older. We encourage parents of young children to reach out to a therapist nearest to them by entering their address on our online, searchable APD map.  You’ll find that here:  www.APDsupport.com/apdmap      

Can I use APDsupport.com if I am outside of the USA or New Zealand?

Absolutely! APDsupport.com is available to people who are English speakers worldwide. Please remember that our prices are in US dollars.  Most of our therapists reside in New Zealand time zones. 

How do I contact APDsupport.com?

We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ or in our video explanation of the program.

For any questions not covered in this document, you can always contact us via email at angela@hearbetter.co.nz. We will try to respond to most questions within the same business day.


Is APDsupport.com covered by insurance?

At this time we do not accept insurance, Medicare or Medicaid. It may be helpful for you to know that some APDsupport.com customers in the USA use a normal credit card or PayPal for their subscription and then submit the bill to their Flexible Spending Account (FSA).

How secure is the payment system?

Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. We never store any personal financial information ourselves.

How much does APDsupport.com cost?

APDsupport.com is a subscription therapy service. All of our subscriptions are automatically charged on a monthly basis. There are no contracts whatsoever and you can cancel your plan anytime.

What forms of payment does APDsupport.com accept?

We accept all major debit/credit cards and PayPal. We unfortunately cannot accept checks or bank transfers.

How am I billed?

You are initially charged on the first day you join APDsupport.com. Your plan will renew exactly one month from your first day or your last renewal.

I only paid once, why am being billed again?

All plans renew automatically unless you decide to cancel via your “My Account” settings beforehand. This is stated when you selected a plan.

Are there any long-term contracts?

There are no contracts or long-term commitments, but we believe that change happens over time and the best results come after more than 3 months of weekly auditory training. Our plans are set to automatically renew each month and can be cancelled at any time through your account settings.

What is the refund policy?

APDsupport.com is committed to offering everyone the best possible experience with our platform and therapists. 

Generally, refunds for unused time are not granted because the therapists are paid for time that is scheduled to be used, like other medical professionals. However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way such as a credit for future service.

If there is something you believe we could do differently to improve your APDsupport.com experience, please let us know by contacting us at angela@hearbetter.co.nz.

Do you offer a free trial?

To keep prices affordable, we are not able to offer a free trial. We do, however, offer a free initial consultation called a “Get to Know You” session and the therapist will give you a good idea of how APDsupport.com works.


What happens during the free consultation?

During your "Get to Know You" session, our team will talk with you long enough to understand the reasons why you came here, give you a good idea of what APDsupport.com can do for you and discuss which plan might be best for you.

How do I sign up for the Program?

Watch our video explanation of our services to see if we might be a good fit. (http://unbouncepages.com/apdsupport/) If you believe we are, you’ll be provided with a link to fill in an application for consideration. 

What is your cancellation policy?

If you no longer want to continue, you can easily cancel at any time through your account settings. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you will still have the remaining time you’ve already paid for.

What computer and Internet connection do I need?

You can use any computer capable of running a modern web browser, such as Google Chrome, Firefox, or Safari.